Hello from our new Sales Negotiator, Kelly

I joined the Development & Sales Team in November 2025, stepping into the role of Sales Negotiator after spending over 13 years working across housing allocations, performance, customer service and compliance. Having worked closely with customers, partners and internal teams throughout my career, moving into a sales‑focused role within the property sector felt like a natural and exciting next step for me.

The Sales Team looks after the whole journey when someone is buying a new home — whether that’s Shared Ownership, Rent to Buy or an outright sale. With my background in housing legislation, affordability checks, data analysis and customer‑focused case management, I’m able to support every part of that process with confidence. This means I can help customers from their very first enquiry right through to completion, making the experience feel clearer, smoother and a lot less stressful.

I’ve always been passionate about helping people find sustainable, suitable homes, and I’m driven by the difference good housing can make to someone’s life. My previous roles have given me a strong understanding of the wider housing landscape, alongside the ability to work under pressure, manage complex processes and maintain high standards of accuracy and communication. These skills help me guide customers through what can often feel like an overwhelming process, so they feel supported, informed and confident at every stage.

Since joining the team, I’ve learnt so much from my colleagues and have felt incredibly welcomed and supported. It’s clear that the team’s strength comes from how closely everyone works together, ensuring customers receive a smooth, positive and consistent experience from enquiry to completion. The level of teamwork here is something special — whether it’s sharing knowledge, stepping in during busy periods or working together to solve challenges, there’s a real sense of unity and pride in what we do.

Being on site at our developments has been one of the highlights so far, seeing homes take shape and watching ideas turn into real spaces that people will soon call home. I’m excited to continue growing in this role, contributing to new developments, supporting our customers and playing a part in delivering high‑quality homes across Halton and beyond. I’m especially looking forward to meeting more customers in person, welcoming them to their new homes and helping them take the next step on their homeownership journey.